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Technical Support Engineer (m/f/x)

Permanent Hires, full-time
Munich, Germany

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The Role

As a Technical Support Engineer, you are the interface between first level support and the Engineering department. Your main goal will be to keep the KONUX system up and running. You detect hardware and software system issues of the KONUX IoT products and make sure that they are solved on time. You will proactively monitor our systems, support our partners in training and present product performance and improvement programs internally and externally. KONUX engineers are creative, self-driven, always looking to innovate and improve, and we are committed to providing them with the necessary resources to take their skills to the next level.

Your Responsibilities

  • Second level support for the KONUX IoT products containing hard- and software

  • Responsible to keep the system up and running and ensure a maximum availability during the whole product life cycle

  • Own and enhance current infrastructure and tools to deploy, install, configure and support the hard- and software products in an automated and efficient way

  • Proactive system monitoring and data analysis to detect failures in advance

  • Systematic failure and root cause analysis of production incidents in collaboration with the engineering teams

  • Evaluate and troubleshoot customer issues using problem-solving skills to prioritize and track incidents to closure and ensure compliance to SLAs

  • Support the Customer Delivery & Success department with regular product performance analysis and reports

  • Continuously building and maintaining the knowledge database

Your Profile

  • Technical qualification in the area of Computer Science, Mechanical & Electrical Engineering, Physics or similar

  • 5+ years of experience in technical support roles working on an IoT product

  • Strong experience of failure analysis in the area of hard- and software systems

  • Passion for product and service improvement

  • Strong problem-solving skills and high-quality standards for quickly addressing customer support cases and solving incidents

  • Good knowledge of programming languages like Python, Java, and SQL and quickly come to grips with new frameworks and tools

  • Enthusiasm for finding solutions for architectural problems, incidents, and bugs before they appear

  • Self-directed, reliable, initiative taking and autonomous working style

  • A team player with a positive attitude and have strong organizational as well as communication skills

  • Strong communication skills, fluent in English and German

Apply now

About us

At KONUX we are working towards our shared goal of transforming the rail industry: We want to make trains run on time and make work easier, safer and more efficient for a lot of people. Our efforts are backed by several renowned investors who believe in the great potential of KONUX.

Equal opportunity

At KONUX, we focus on results. We believe that a diverse team achieves better results faster. So here’s the deal: You bring in your very own perspective. We promise to judge your qualifications and performance, not your age, sex, religion, skin color, gender identity, family status or disability.

What we offer:

  • Lots of opportunities to shape the company and grow personally
  • A highly motivated and diverse team with various cultural and career backgrounds
  • A competitive salary plus equity
  • Relocation bonuses for colleagues joining us from outside of Germany
  • Flexible working options
  • A strong team culture with regular team events, dinners and off-sites
  • Beautiful offices in Munich and Cluj that offer a variety of working environments
  • Free breakfast, snacks and gym membership

Apply now

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