As a Technical Support Engineer, you are the interface between first level support and the Engineering department. Your main goal will be to keep the KONUX system up and running. You detect hardware and software system issues of the KONUX IoT products and make sure that they are solved on time. You will proactively monitor our systems, support our partners in training and present product performance and improvement programs internally and externally. KONUX engineers are creative, self-driven, always looking to innovate and improve, and we are committed to providing them with the necessary resources to take their skills to the next level.
Second level support for the KONUX IoT products containing hard- and software
Responsible to keep the system up and running and ensure a maximum availability during the whole product life cycle
Own and enhance current infrastructure and tools to deploy, install, configure and support the hard- and software products in an automated and efficient way
Proactive system monitoring and data analysis to detect failures in advance
Systematic failure and root cause analysis of production incidents in collaboration with the engineering teams
Evaluate and troubleshoot customer issues using problem-solving skills to prioritize and track incidents to closure and ensure compliance to SLAs
Support the Customer Delivery & Success department with regular product performance analysis and reports
Continuously building and maintaining the knowledge database
Technical qualification in the area of Computer Science, Mechanical & Electrical Engineering, Physics or similar
5+ years of experience in technical support roles working on an IoT product
Strong experience of failure analysis in the area of hard- and software systems
Passion for product and service improvement
Strong problem-solving skills and high-quality standards for quickly addressing customer support cases and solving incidents
Good knowledge of programming languages like Python, Java, and SQL and quickly come to grips with new frameworks and tools
Enthusiasm for finding solutions for architectural problems, incidents, and bugs before they appear
Self-directed, reliable, initiative taking and autonomous working style
A team player with a positive attitude and have strong organizational as well as communication skills
Strong communication skills, fluent in English and German
At KONUX we are working towards our shared goal of transforming the rail industry: We want to make trains run on time and make work easier, safer and more efficient for a lot of people. Our efforts are backed by several renowned investors who believe in the great potential of KONUX.
At KONUX, we focus on results. We believe that a diverse team achieves better results faster. So here’s the deal: You bring in your very own perspective. We promise to judge your qualifications and performance, not your age, sex, religion, skin color, gender identity, family status or disability.