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Field Service Technician (m/f/x)

Permanent Hires, full-time
Munich, Germany

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The Role

As a Field Service Technician at KONUX, you will be responsible for the success of the Konux sensor system installation at our customers. Our customers are railway companies from all over the world.  On average you will be in the field for about 30% of your working time. The typical duration of your fieldwork will be a few days. During your fieldwork you always will be accompanied by experienced safety staff. Between the installations at customers, you support our internal team with the analysis and refurbishment of returns. Furthermore, you help with manual activities or assist in our small warehouse.

Your Responsibilities

  • Plan and organize autonomously your on-site service and make sure everything is ready for a smooth workflow in the field Install KONUX sensors worldwide on railway tracks of our pilot customers
  • Document your work in German or English after installation in the field
  • Create and regularly update installation guides and training material in German and English language
  • Train our customers on the mounting process
  • Work closely with the hardware team and support preparation and analysis of our sensor systems 
  • Take over handcraft working and help in our small warehouse if needed

Your Profile

  • Vocational training in Mechatronics, Electrics, Mechanics or equivalent, as well as 2+ years experience in field service
  • Very good technical understanding in mechatronics and safe handling of PC and MS Office applications 
  • Independant working and organization of field service
  • Fluent in spoken and written German and advanced knowledge in English
  • Experience in working for the railway industry would be plus 
  • Driving licence class B

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About us

At KONUX, we are empowering the rail industry by building the best possible predictive analytics solutions for our customers. We strive to help industrial companies improve their maintenance and performance decision making in a data-driven world. A career at KONUX is for those who want to be at the forefront of analytics, working to make notable improvements to train reliability which affects hundreds of commuters every day. Our culture prioritizes the customer first, and all employees are expected and empowered to take ownership of their daily responsibilities. If this sounds like the type of environment you thrive in, then we want to hear from you!

What we offer:

  • The opportunity to play a decisive role in shaping a company during its pivotal growth stage alongside a diverse, multinational team
  • A competitive salary with equity (all permanent KONUX employees have equity!)
  • 3600€ personal development budget annually so that you can hone your craft
  • 27 paid vacation days/year from your first day, +1 per year with KONUX (up to 30)
  • Regular team events, including quarterly all-team getaways, after-hours dinner parties, and networking events
  • Flexible working conditions with opportunities for home office
  • Subsidized gym membership
  • A big kitchen with a fully-stocked breakfast bar and professional-grade espresso machine
  • Comfortable and modern offices in beautiful Munich, Germany and Cluj, Romania
  • Relocation support

Equal opportunity

At KONUX, we focus on results. We believe that a diverse team achieves better results faster. So here’s the deal: You bring in your very own perspective. We promise to judge your qualifications and performance, not your age, sex, religion, skin color, gender identity, family status or disability.

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