The mission of the Customer Delivery & Success (CD&S) department at KONUX is to deliver customer projects in a consistent, reliable and high-quality manner, to ensure superior customer experience and to support KONUX growth and success by expanding and enhancing KONUX footprint and service scope at all clients. As Customer Delivery & Success Manager for France at KONUX, you will be responsible for the delivery of all projects at your French-speaking customers as well as for customer onboarding, training, satisfaction and retainment. In order to support KONUX growth and success, you will identify up- and cross-selling opportunities and work with the Sales department to close those opportunities.
Successfully manage and deliver complex roll-out project and Service Delivery at your customer:
Prepare the delivery phase by managing dependencies and by coordinating with all relevant KONUX departments
Plan and manage the deployment/roll-out as well as service delivery phase jointly with your customer counterpart
Anticipate the risk exposure, ensure that risks are properly communicated and documented, define mitigation strategies and work with the customer to ensure the mutually agreed-upon action plan
Ensure superior customer experience and customer satisfaction:
Manage customer expectations - Make sure the expectations are properly understood, aligned internally and externally, communicated and managed
Ensure all customer requests are appropriately understood, prioritized, and addressed while maintaining sensitivity towards both customer satisfaction and impact to KONUX organization
Expand KONUX product footprint and service scope at your customer:
Serve as product usage consultant to derive creative solutions to ensure maximum customer utilization and satisfaction
Build up trusted relationships with your customer counterparts that are based on mutual respect and openness
Understand the customer needs and pain-points and shape solutions that are based on the KONUX platform and service portfolio
Bachelor’s degree in Business, Marketing or Engineering/Science
Minimum of 5 years with direct experience in client delivery and client management within Railway or similar industry
Deep understanding of IoT and Digitization concepts as well as SaaS customer engagement
Strong management skills and the ability to manage complex projects
Creative problem solver and natural entrepreneur; comfort with risk-taking and ambiguity
Executive engagement skills with an ability to establish strong relationships with business decision makers.
Strong, working knowledge of how to generate impact from core merchandising levers, including Customer training etc.
Strong interpersonal skills that establish trusted advisor relationships with clients
Ability to present and describe technical functionalities to that less-versed in technology
Exceptional verbal and written communication skills in French and English
Highly collaborative, yet able to function well independently
Travel expectation of 40-60%, on a weekly basis
At KONUX we are working towards our shared goal of transforming the rail industry: We want to make trains run on time and make work easier, safer and more efficient for a lot of people. Our efforts are backed by several renowned investors who believe in the great potential of KONUX.
At KONUX, we focus on results. We believe that a diverse team achieves better results faster. So here’s the deal: You bring in your very own perspective. We promise to judge your qualifications and performance, not your age, sex, religion, skin color, gender identity, family status or disability.